Returns & Exchanges
At AlumierMD Canada, we are committed to your skin health journey and offer a 30-day satisfaction guarantee on all medical-grade skincare products. If a product does not meet your expectations, you may return it for a full refund or exchange through our streamlined online portal.
Initiate Your Request
Log into your AlumierMD account and navigate to your order history to select the items you wish to return within 30 days of purchase.
Print Shipping Label
Once your request is approved, we will provide a prepaid Canadian shipping label via email to ensure a secure and tracked return process.
Package Your Items
Securely pack the products in their original packaging, ensuring all caps are tightened to prevent leakage during transit.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing