Frequently Asked Questions
Everything you need to know about your AlumierMD Canada skincare journey.
How do I purchase AlumierMD products online?
To ensure you receive the correct products for your skin profile, AlumierMD is sold exclusively through authorized skincare professionals. You can create an account using a unique clinic code provided by your professional to shop the full collection.
What is the shipping policy within Canada?
We offer standard and expedited shipping across all Canadian provinces. Orders are typically processed within 1-2 business days, and free shipping is often available on orders exceeding a specific threshold defined at checkout.
Are AlumierMD products medical-grade?
Yes, AlumierMD is a true professionally dispensed medical-grade skincare brand. Our formulations use therapeutic concentrations of active ingredients to provide visible results for various skin concerns.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. If you experience a skin reaction, please contact your skincare professional immediately to facilitate a consultation and potential exchange.
Are the products cruelty-free and clean?
AlumierMD is committed to clean science. Our products are cruelty-free and formulated without parabens, sulfates, petrolatum, mineral oil, or dyes.
How can I find my unique Clinic Access Code?
You can obtain a Clinic Access Code by visiting an authorized AlumierMD professional for a skin consultation. This ensures your home care regimen is tailored specifically to your skin's needs.